Ordering & Inquiries

 

 

Engraving by Angela, Custom engraving for Firearms, Guns, Rifles, Shotguns, Pistols, Firearm Lettering restoration, Scrimshaw, Gifts Awards, Plaques and Promotional Items

                  The following guide lines are to help us serve our customers better
  Contact Information
    Providing the following information is very important when contacting us:
   

Your name and/or organization name

    Your billing & shipping addresses
    Your phone and fax number (Day time)
    Your email address
   

Order / Inquiry Information

  Please provide us with the following information with Orders / Inquiries
  What product(s) you are interested in (Include code(s) and description(s)
  What quantity(s) are needed
  What is to be engraved (Include font(s), layout(s), design line(s)
  If you are submitting artwork please see our Art File Submission Guide
  Any other special instructions or questions you have
   
       Special Note:
  When sending items to us for engraving (even thought we may have some of this information on file already) please include a detailed letter stating what you want engraved. In addition, include a drawing showing the exact dimensions of the item to be engraved and the location of the engraving on the item. You may send any other materials you feel that are pertinent to the production of your project. Lastly, If any, how much insurance you would like on your finished item when itís returned to you. UPS covers the first $100
   

Proofs

  Proofs are required on all orders involving artwork or specific engraving guidelines provided by the customer. Proofs may also be required for personalization on specific products.
 

Proofs are provided at a cost of $10 which includes one (1) revision to original content at no additional charge. Subsequent proofs required as a result of changes initiated by the customer will be subject to an additional proof fee.

   

Turnaround Time

  Standard Turnaround time is 10-15 working days and does not include time in transit for the purpose of determining delivery dates. Production time begins once all necessary line copy, artwork, product information and proof approvals are received.
   

Rush Service

  Orders requiring engraving which must be shipped in less than our standard production time are accepted when our production schedule permits and are subject to additional charges. Please contact us for a quote.
  **Rush Service scheduling begins after all necessary line copy, artwork, product information and proof approvals are finalized.
  **All required information must be received by 10 a.m. CST to be eligible for Same Day Rush Service.
   

Cancellations

  Any orders cancelled prior to completion are subject to charges equal to the costs incurred up to the time of cancellation plus a cancellation fee of  $25.
   

Returns

  Because most of our services and products custom items they can not be returned. If you have a question about a specific order please call us to clarify our policy. .If an error was made on our part we will make every effort to correct the mistake
   

Damage in Transit

  All claims for merchandise lost, stolen or damaged during shipment must be filed with the transportation company. Liability for claims is transferred to the carrier at the point of shipment. We encourage you to add insurance to the return shipping.
   

Payment Options

   We accept cash, checks, money orders, VISA, MasterCard & American Express
  **Note:  When supplying us with credit card information please include: The name on the card, card number, expiration date, the 3 or 4 digit verification number and the billing address for the card.
   

Shipping

  We ship via UPS or US Postal Service.  Service modes range from standard Ground to Next Day Air AM Delivery and all the services in-between
   

Privacy

 

EBA respects the privacy of our customers. Any personal / private information gathered in the process of conducting business will not be sold, shared or disseminated to any third party for any reason.

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